{"id":7791,"date":"2013-12-09T12:21:04","date_gmt":"2013-12-09T10:21:04","guid":{"rendered":"http:\/\/www.lp-buisson.net\/passla3eme\/?p=7791"},"modified":"2024-03-21T20:38:02","modified_gmt":"2024-03-21T18:38:02","slug":"bac-pro-arcu","status":"publish","type":"formation","link":"http:\/\/www.lp-buisson.net\/passla3eme\/formation\/bac-pro-arcu\/","title":{"rendered":"BAC PRO M\u00e9tiers de l&rsquo;accueil"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"Reportage sur les m\u00e9tiers d&#039;accueil en Bac Pro ARCU\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/rc6CroWNB4U?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<p><strong>Pr\u00e9sentation :<\/strong><\/p>\n<ul>\n<li>Incarner un savoir-\u00eatre irr\u00e9prochable (tenue vestimentaire et \u00e9tat d&rsquo;esprit)<\/li>\n<li>Appr\u00e9cier les m\u00e9tiers de contact et de relations humaines<\/li>\n<li>Poss\u00e9der les qualit\u00e9s n\u00e9cessaires aux m\u00e9tiers d&rsquo;accueil : sourire, \u00e9coute, courtoisie, patience, sens du service&#8230;<\/li>\n<\/ul>\n<p><strong>Mes missions<\/strong> :<\/p>\n<p><strong>En tant que professionnel des m\u00e9tiers de l&rsquo;accueil, je peux :<\/strong><\/p>\n<ul>\n<li>Accueillir, informer et conseiller la client\u00e8le, soit en face \u00e0 face, soit \u00e0 distance.<\/li>\n<li>Vendre les produits et services de l\u2019entreprise.<\/li>\n<li>Assurer la qualit\u00e9 du service.<\/li>\n<li>Utiliser des outils d&rsquo;information et de communication.<\/li>\n<\/ul>\n<p><strong>D\u00e9bouch\u00e9s professionnelle :\u00a0<\/strong><\/p>\n<ul>\n<li>Le titulaire de ce dipl\u00f4me travaille en relation avec la client\u00e8le ou avec un public d&rsquo;usagers.<\/li>\n<li>Il occupe des fonctions d&rsquo;accueil, d&rsquo;assistance et de commercialisation de services sp\u00e9cifiques.<\/li>\n<li>Il sait r\u00e9pondre aux demandes en face-\u00e0-face ou par t\u00e9l\u00e9phone.<\/li>\n<li>Il a \u00e9galement des comp\u00e9tences commerciales\u00a0; ainsi, il conna\u00eet les caract\u00e9ristiques de la client\u00e8le et sait vendre des services. Il peut assurer le d\u00e9marchage, la mise \u00e0 jour de fichiers de prospects, l&rsquo;\u00e9tablissement de factures et l&rsquo;encaissement.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"featured_media":26961,"template":"","meta":[],"etablissement":[168,215,213,260,211,169,217,259,240],"domaine":[29],"niveau":[171],"famille-metier":[],"statut":[315],"acf":[],"_links":{"self":[{"href":"http:\/\/www.lp-buisson.net\/passla3eme\/wp-json\/wp\/v2\/formation\/7791"}],"collection":[{"href":"http:\/\/www.lp-buisson.net\/passla3eme\/wp-json\/wp\/v2\/formation"}],"about":[{"href":"http:\/\/www.lp-buisson.net\/passla3eme\/wp-json\/wp\/v2\/types\/formation"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.lp-buisson.net\/passla3eme\/wp-json\/wp\/v2\/media\/26961"}],"wp:attachment":[{"href":"http:\/\/www.lp-buisson.net\/passla3eme\/wp-json\/wp\/v2\/media?parent=7791"}],"wp:term":[{"taxonomy":"etablissement","embeddable":true,"href":"http:\/\/www.lp-buisson.net\/passla3eme\/wp-json\/wp\/v2\/etablissement?post=7791"},{"taxonomy":"domaine","embeddable":true,"href":"http:\/\/www.lp-buisson.net\/passla3eme\/wp-json\/wp\/v2\/domaine?post=7791"},{"taxonomy":"niveau","embeddable":true,"href":"http:\/\/www.lp-buisson.net\/passla3eme\/wp-json\/wp\/v2\/niveau?post=7791"},{"taxonomy":"famille-metier","embeddable":true,"href":"http:\/\/www.lp-buisson.net\/passla3eme\/wp-json\/wp\/v2\/famille-metier?post=7791"},{"taxonomy":"statut","embeddable":true,"href":"http:\/\/www.lp-buisson.net\/passla3eme\/wp-json\/wp\/v2\/statut?post=7791"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}